A report broke down what clients believe great customer support is. 12% felt it suggested having the ability to locate details without needing to get in touch with anyone. 31% felt it suggested being assisted by an experienced agent. 21% felt it indicate not needing to repeat their data. Lastly, 33% felt it suggested solving their issue in a single communication. By utilizing an automated Assistance Desk system, you can offer every one of the above to customers.
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