A record broke down what consumers think excellent customer assistance is. 12% felt it suggested being able to find information without needing to call any individual. 31% felt it indicated being assisted by a knowledgeable rep. 21% felt it indicate not needing to duplicate their information. 33% felt it implied fixing their issue in a single communication. By using an automated Help Workdesk system, you can give every one of the above to customers.
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